Department Community Services
Division Fire Services
Section Fire Support Services
Rate of Pay $58,761.45 - $96,155.10 Annual
Job TypeTemporary Full Time - Contract
Schedule rotating shift schedule including day and night shifts
Contract Length/End Date 12 months
Replacement/New Position Replacement
Posting Type Internal and External
Posting Date 04/26/2024
Application Deadline 05/10/2024
Position Summary
Reporting to the Deputy Fire Chief, Support Services, the Alarm Room Operator will be an excellent communicator who can multi-task in a fast paced and high stress work environment while still providing exceptional communications services to our customers.
Key Duties and Responsibilities
- Receive, process and record information
- Determine response resources
- Dispatch resources
- Communicate effectively
- Provide communications support to field units
- Operate complex computer and telecommunications equipment
- Track and maintain resource status
- Provide exceptional customer service
Education and Experience
- Minimum of Grade 12 diploma or Ontario approved equivalent
- Successful completion of a recognized Emergency Telecommunication Program, Emergency Computer Aided Dispatch experience, Emergency Dispatch experience or Emergency Responder experience is required
- Valid and current certification in First Aid and CPR is required
Required Skills/Knowledge
- Be legally entitled to work in Canada
- Understand and communicate clearly in English
- Keyboarding at a minimum of 45 wpm
- Proficient computer skills in MS Office Suite
- Proven proficient multi-tasking skills
- Demonstrates good judgment and makes sound decisions
- Shows commitment to personal growth, development, and leadership opportunities
- Shares new ideas and challenges the status quo
- Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
- Takes initiative to participate in a culture of learning, mentoring, and sharing
- Contributes to building and being a part of a positive culture
- Demonstrate the City’s corporate values of care, collaboration, courage and service
Leadership Competencies
- Builds people and culture
- Cultivates open communication
- Demonstrates personal leadership
- Navigates and leads through complexity and change
- Shapes the future
We thank all candidates for their interest, however, only those under consideration will be contacted.
The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.
jobs.richmondhill.ca/job-invite/2566/
