As a member of the Application Services team, the Applications Analyst is responsible for the implementation, operation, support and maintenance of a number of enterprise business applications. The Application Analyst works collaboratively with business users as part of a cross-functional project team to optimally configure and deliver new application services as well as providing timely end user support.
Key Duties and Responsibilities
Primary responsibilities of this role include, but are not limited to:
- Provide technical expertise and carry out assigned tasks during the implementation or upgrade of enterprise business systems
- Contribute to successful completion of project deliverables by working collaboratively within a cross-functional project team comprised of business users, vendors, and IT staff
- Provide end user technical support for a variety of the City’s enterprise business systems
- Liaise with business users, vendors, and other IT staff to troubleshoot technical issues and ensure they are resolved in a timely manner
- Define, document, and maintain guidelines and standard operating procedures related to the support of enterprise business systems
- Create reports and perform other data management tasks as needed
- Ensure compliance with established change management processes for the deployment of software patches, upgrades, or enhancements to production environments
- On-call/standby evenings and weekends are required – must be available to work evenings, flex shifts, extended hours and statutory holidays when required
- Must be willing and able to transport yourself to City work sites as required (mileage compensated)
Education and Experience
- University degree in computer science or a related discipline
- ITIL designation would be considered an asset
- 3 years of progressive work experience configuring, troubleshooting or supporting business applications
Required Skills/Knowledge
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Proficient with a variety of programming languages and development platforms including Microsoft .NET Framework, C#, ASP.NET, Visual Basic, PHP, Java, JavaScript, TypeScript
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Exceptional database skills with Oracle PL/SQL and Microsoft T-SQL
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Working knowledge of developing wireframes, UX flows, mockups, interactive prototypes, design specification, user personas and user journeys
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Working knowledge of developing CI/CD pipelines to automate deployment and testing for custom applications
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Working knowledge of server and network infrastructure, operating systems, and mobile technologies
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Highly developed analytical, troubleshooting and problem solving skills with a keen attention to detail
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Excellent interpersonal skills with a strong commitment to providing exceptional and timely customer service
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Excellent written and oral communication skills with a proven ability to elicit requirements and translate complex technical concepts into understandable terms tailored to the audience
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Ability to work effectively and collaboratively in a team environment while also working well independently as required
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Excellent time management and organizational skills adept at effectively dealing with multiple competing priorities while consistently meeting deadlines
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Knowledge of current and emerging technologies with ability to evaluate and recommend new technologies for introduction into a complex IT environment
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Proven experience with web portal technologies
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Working knowledge of any of the following packaged applications would be an asset: ESRI ArcGIS, EnerGov, IBM Maximo
Job GradeContract SEA Grade 06
Rate of Pay$42.88 - $50.45 Hourly
jobs.richmondhill.ca/job/Richmond-Hill-Application-Analyst-ON-L4B-3P4/580675817/
