Public expectations and demands continue to be on the uprise, and citizen engagement and experiences are often influenced by interactions. As public servants there is a need to ensure a consistent approach to providing "top-drawer" customer service excellence.
This webinar provides some tools and tips for providing strategies for great customer service from the inside out. We will briefly discuss the following:
Aligning Corporate Values and Corporate Service Standards
Personality Types and Dynamics - The role of emotions and intellect in customer service
Effectively Managing Challenging Behaviours - How to avoid them, manage them, survive them as well as de-escalation techniques to get you through the day
Communication Strategies: It Takes All of You
Wrap-Up - “Some Do’s and Don’ts”
REGISTER TODAY! or for more information please contact info@omli.ca
