January 10, 2026
Municipal Information Network

CITIZEN COMPLAINTS & ISSUES TRACKING - A Lean Six Sigma Process Improvement Software Solution

Organization:
Ontario Municipal Leadership Institute(OMLI)
Location:
WEBINAR - Free , Ontario, Canada
Start Date:
October 17, 2019
End Date:
October 17, 2019
Description
A Lean Six Sigma Software Solution to better manage citizen complaints, track and report on important issues impacting your community. 

AccessE11 is an off-the-shelf, affordable software solution that will greatly benefit your municipality in terms of managing and tracking citizen complaints/issues. 

In this webinar we discuss: 

  • How AccessE11 can benefit your organization 
  • Understanding A Citizen Issues Management Process 
  • RECEIVE - Easily Capture Citizen’s Issues/Complaints from any source 
  • RESOLVE - Assign staff, track status and automatically send updates 
  • REPORT - Dashboard view of trends with one-click reporting 

Q & A

Additional information

This FREE webinar is brought to you in partnership with AccessE11 and is a LEAN SIX SIGMA initiative 

CLICK HERE TO REGISTER

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