September 19, 2025
Municipal Information Network

Communicating Change

Organization:
CSPN-Customer Service Professionals Network
Location:
Markham, Ontario, Canada
Start Date:
April 10, 2019
End Date:
April 10, 2019
Description
It is critical that organizations change – to keep ahead of the competition, to meet customer needs, to take advantage of new technology and thinking etc. We are all subjected to change in one way or another.

Why then do so many organizations fall short of successfully implementing change? Why do they fail to recognize that even the smallest change will have an immediate and often long-term impact on performance when not appropriately managed? Failure to recognize and take appropriate action at each stage of the change is costly both in terms of revenue and staff morale.

This learning experience helps participants understand the effects of change, the likely reaction and impact on the people and the business. It defines practical ways to lead and manage people through the transition of change and to be better equipped for the next change ahead.

Additional information

$599 + HST

Whitepaper—Helping Municipal Leaders Report to Council with Confidence