MIN Event: 1-Day Influencing Others Without Authority

1-Day Influencing Others Without Authority

Organization:

CSPN-Customer Service Professionals Network

Location:

Markham, Ontario, Canada

Start Date:

October 5, 2018

End Date:

October 5, 2018

Description

In today’s fast-paced environment of matrix and cross-functional teams, the traditional management approach of trying to exert full authority over others through compliance is risky business. Although it is necessary at times for busy professionals, team leaders, supervisors, and managers to be directive with others about getting things done, it is also likely that the productivity of individuals and teams will improve when they experience the positive effects of influence in a collaborative setting.

Based on position and interest-based influencing methods from Harvard, participants will learn and practice influencing using the four step method of gaining attention, interest, commitment, and motivating action. This workshop uses interactive discussions, case studies, video reviews, team exercises, self-assessments, and practical action-planning exercises. Consequently, participants will develop more self-awareness, learn new productivity tools, and enhance their performance as negotiators of deadlines, schedules, resources, staff, budgets, pricing, product changes, and other aspects of managing people and projects to achieve winning outcomes in a collaborative way.

Additional information

Cost:

CSPN Member: $499.00 + HST (Register by Early Bird Deadline and Save 10%)
Non-Member: $599.00 + HST (Register by Early Bird Deadline and Save 5%)
Groups of 3 or more will receive a 10% discount

Early Bird Deadline:
Tuesday, August 31st 2018

Registration Deadline:
Tuesday, September 28th, 2018