This course may be applied towards the CSS and CSP Designation(s).
A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience resulting in win-win situations.
This interactive workshop is informative, fun, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world.
Early Bird Deadline:
Tuesday, May 17, 2016
Registration Deadline:
Tuesday, May 31, 2016
For questions or more information please contact us:
1-905-477-5544
info@myCSPN.com
