Our programs are certified and accredited by Canadian Council of Professional Certification (CCPC Global) to ensure quality, content, and engaging delivery.
Completion of our certification process confers the right to use the title Certified Client Service Specialist and the right to use the initials CCSS© after one’s name.
This 3-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service delivery - everything from professionalism to customer service, to sales, handling difficult customers, and more. Upon completion of the program, you will be able to build a solid foundation for your career and gain and industry specific credential that is recognized by major organizations.
Accredited Courses Required
1-Day Delivering Responsive Customer Service
This program is ideal for anyone who deals with customers and wants to provide a more customized or personalized experience for them. This training will provide you with the skills to not only handle a customer's immediate requests, but also provide information and recommendations to build the customer's relationships through providing valuable conversations.
1-Day Managing Difficult Clients and Situations
This program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships.
1-Day Service that Sells
Selling is becoming an increasingly important part of the frontline customer service representatives' job, but few representatives have formal training. Our program helps Customer Service professionals develop the skills, knowledge, and motivation they need for cross-selling and up-selling.
Early Bird Deadline:
Tuesday, August 2nd 2016
Registration Deadline:
Tuesday, August 16th 2016
Please contact us for customization, discounts for 3+ attendees, or if you have any questions:
1-905-477-5544
info@myCSPN.com
