May 13, 2024
Municipal Information Network

1/2 Day Email Etiquette Public Workshop

Organization:
CSPN-Customer Service Professionals Network
Location:
Markham, Ontario, Canada
Start Date:
June 28, 2016
End Date:
June 28, 2016
Website:
Description
For many, e-mail has become the primary means of communicating information— replacing the telephone and traditional letter writing. If you want to become a more effective and efficient e-mail writer – writing e-mail messages that answer questions, solve problems, get to the point, and generate action – then this e-mail-writing workshop is for you.

Emails represent an organization’s public image. If emails contain a clear, reader-oriented message with a positive tone, and demonstrate careful attention to polished content, grammar, formatting, and proofreading, recipients are likely to view the writer and their respective organization very positively. Conversely, readers are likely to view the author of careless and unprofessional email, and their organization, in a negative way.

Learn how to structure and write concise, effective e-mail messages that clearly make your point and satisfy your reader, or motivate your reader to act—provide feedback or take other appropriate actions. Learn how to ensure you cover or clarify all relevant points when you reply to an e-mail message so your readers are satisfied that you have understood their concerns and have taken appropriate action.

Additional information

Early Bird Deadline: 
Monday, February 1st 2016

Registration Deadline: 
Tuesday, February 16th 2016

For questions or more information please contact us:
1-905-477-5544
info@myCSPN.com

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