April 23, 2024
Municipal Information Network

Influencing Others without Authority Public Workshop

Organization:
CSPN-Customer Service Professionals Network
Location:
Markham, Ontario, Canada
Start Date:
September 15, 2016
End Date:
September 15, 2016
Website:
tockify.com/mycspn/detail/60/1473944400000
Description
In today’s fast paced environment of matrix and cross-functional teams, the traditional management approach of trying to exert full authority over others through compliance is risky business. Although it is necessary at times for busy professionals, team leaders, supervisors, and mangers to be directive with others about getting things done, it is also likely that the productivity of individuals and teams will improve when they experience the positive effects of influence in a collaborative setting.

Based on position and interest-based influencing methods from Harvard, participants will learn and practice influencing using the four step method of gaining attention, interest, commitment, and motivating action. This workshop uses interactive discussions, case studies, team exercises, self-assessments, and practical action-planning exercises. Consequently, participants will develop more self-awareness, learn new productivity tools, and enhance their performance as negotiators of deadlines, schedules, resources, staff, budgets, pricing, product changes, and other aspects of managing people and projects to achieve winning outcomes in a collaborative way.

Additional information

Early Bird Deadline: 
Tuesday, August 23rd 2016

Registration Deadline: 
Friday, September 9th 2016

For questions or more information please contact us:
1-905-477-5544
info@myCSPN.com

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