Responsible for managing the operations of Enterprise Services, encompassing departmental marketing, communication and revenue generation, business/partnership development, customer services, contract management, in accordance with Council’s business plan and Corporate objectives.
Duties and Responsibilities:
• Develop and manage the Departmental marketing, promotion and revenue generation plans.
• Oversee and coordinate Departmental communications for the promotion of programs and activities for all facilities.
• Develop business and generate revenue from program registration and facility bookings through the development of creative packaging and strong relationships with the corporate community.
• Responsible for the selection, training, supervision, discipline and evaluation of staff.
• Responsible for the preparation of various reports, budgets and presentations.
• Develop and implement corporate policies, staff manuals and procedures.
• Oversee all booking and registration for user groups and individual registrants.
• Responsible for registration and booking/contract administration for Recreation and Community Services.
• Prepare reports to City Council as related to the Enterprise Services Division.
• Liaise with City Departments, the public, related associations, committees and government agencies.
• Perform other similar and related duties as required.
Position Requirements
• College Diploma in Business Administration, Marketing or related field.
• Three (3) years’ recent experience working in a supervisory role in business development/marketing within a customer service environment.
• Demonstrated experience in developing marketing, promotion and revenue generation plans; in business/partnership development; and financial management.
• Working knowledge of all relevant Acts, legislation and applicable regulations (e.g. Occupational Health and Safety Act etc.).
• Demonstrated decision making, conflict resolution, coaching and leadership skills.
• Well-developed interpersonal, negotiation and conflict resolutions skills.
• Attention to detail with well-developed analytical, critical-thinking, and decision making skills.
• The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision.
• Professional, proven customer service skills with and well developed abilities to deal with the public and citizens’ groups.
• Demonstrated proficiency in MS Office Suite with the ability to adapt quickly to applicable software; proficiency in CLASS Management Software is an asset.
• Ability to attend meetings outside of business hours.
• Current First Aid and CPR Certificates.
• A demonstrated commitment to enhancing a safety culture through effective management with the goal of achieving a healthy and safe operation.
• A valid Ontario driver’s licence, Class “G”, with a clean driving record.
APPLY ON-LINE FOR THIS FULL-TIME POSITION, by visiting our website at www.stcatharines.ca and selecting the “Employment Opportunities” link.
APPLICATION DEADLINE IS 4:00 P.M. ON Friday June 7th, 2013.
The City of St. Catharines is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.
Salary Range: $61,318 - $76,648 annually
The Corporation of the City of St. Catharines
Box 3012, 50 Church Street
St. Catharines Ontario
Canada L2R 7C2
