November 19, 2017

Customer Service Manager (Corporate Services Division) (Competition No.: HRD-2017-05)

Organization:
City of Timmins
Region:
Ontario
End of contest:
November 17, 2017
  This job posting has expired
Type:
Full-Time
Category:
Corporate administration
Description
The City of Timmins is a sophisticated and thriving municipality surrounded by pristine forests and over five hundred lakes, rivers and streams.  The community has a rich and vibrant history, and it is strategically located in the heart of Northern Ontario.  The City of Timmins is not only a center for industry, commerce, distribution and finance, but also considered to be the hub for culture and healthcare in the region. As a regional centre, Timmins provides services and opportunities to approximately 42,000 local citizens and 118,000 regional residents.  A career with The City of Timmins is packed with challenge, change and the opportunity to make a difference in a forward-thinking work environment.

With a focus on excellence in customer service and working in a dynamic, fast-paced and cross-functional organization, the Customer Service Manager will be responsible for promoting and managing Service Timmins as a Centralized Customer Service Centre.

The successful incumbent will administer all aspects of Service Timmins including supervision of six full-time Customer Service Representatives, overseeing and coordinating customer services accessed by the general public, and developing and implementing policies, standards and guidelines to support and promote service excellence across the organization.

Requirements
  • University/College diploma in Public Administration, Business Administration, Business Communication or related field;
  • Three years supervisory experience in a municipal and/or customer service environment;
  • Superior customer service skills and commitment to service excellence and continuous quality improvement;
  • Demonstrated knowledge of current and emerging customer service trends, practices and principles;
  • Demonstrated experience coaching, team building, managing and developing staff to achieve high levels of performance;
  • Advanced analytical, problem-solving, financial administration, organizational and time management skills;
  • Must have advanced knowledge and demonstrated proficiency with computer software programs (e.g. Customer Relationship Management System, Excel, Microsoft Outlook, and database applications);
  • Excellent verbal and written communication skills;
  • Excellent interpersonal, customer service, organizational, multi-tasking and work prioritization skills;
  • Demonstrated understanding of issues related to maintaining privacy and confidentiality of information;
  • Current, clear Criminal Background Check;
  • Bilingualism is mandatory.
Salary & Benefits

As per Non-Union Remuneration System

Contact
Email: human_resources@timmins.ca

City of Timmins

220 Algonquin Blvd East

Timmins Ontario

Canada P4N 1B3


Other relevant information

All applications must be received in the Human Resources Department by the closing date of November 17, 2017.



BY MAIL: 220 Algonquin Blvd. East Timmins, ON P4N 1B3

HAND DELIVERY: 236 Algonquin Blvd. East, 2nd Flr., Timmins, ON P4N 1B2

VIA FAX: 705-360-2685

VIA E-MAIL: human_resources@timmins.ca



“Only those selected for an interview will be contacted.”

“Although we may have your application on file, you must re-apply for this specific competition.”

“Pour de l’information en français, veuillez appeler le 360-2600, poste 2312.”



WE ARE AN EQUAL OPPORTUNITY EMPLOYER


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