Reporting directly to the Manager, Service Caledon, this role is responsible for ensuring courteous, accurate, responsive and efficient service delivery for clients contacting the Town of Caledon. The Associate, Service Caledon rotates between phone and counter service to facilitate first contact resolution for incoming inquiries, complaints, and service requests.
The Ideal Candidate
We are seeking two energetic professionals to fulfill one permanent and one contract opportunity! The candidate will have training and knowledge normally acquired from a post-secondary degree or diploma in Business Administration, Public Administration or a closely related field. Our ideal candidate has 1 – 3 years of related experience in a client service role, preferably in a municipal setting and dealing with multiple service areas. The ideal candidate will have demonstrated service-orientation that reflects Caledon’s quality standards: courteous, accurate, responsive and easy to navigate. We are seeking an individual with superior interpersonal skills including the ability to work effectively in a team environment. This individual will have demonstrated the ability to make decisions involving routine tasks, within established procedures, and excellent verbal and written communication skills with the ability to give, obtain and/or exchange routine information.
Satisfactory passing of a criminal record check, and proof of qualifications will be required of any successful candidate(s) for this position.
Competitive
To learn more about employment with the Town of Caledon and to apply for this exciting and challenging opportunity, visit:www.caledon.ca/careers
If needed and upon request, this document can be made available in an alternative format.
