The Operations Supervisor is responsible for the day-to-day operations of the Timmins Transit and Timmins Handy Transit systems, including scheduling of staff, processing of complaints, accident and incident investigation, payroll supervision, tracking of fare media distribution, and other related activities.
- Supervision of the day-to-day on-street operations of both Timmins Transit and Handy Transit.
- Coordinate the daily on road operations ensuring bus operators maintain schedules, routing and courteous service.
- Verify the work of assigned employees for accuracy, proper work methods, techniques and compliance with applicable standards, policies and procedures.
- Coordinate the maintenance, repair and installation of bus route signs, fixtures, shelters; maintain records of bus stop projects.
- Participate in the selection of assigned staff; train assigned employees in their areas of work including methods, procedures and techniques of transportation operations.
- Provides direct front line supervision and is responsible for providing operational work assignment, guidance, discipline and performance evaluations for staff.
- Respond to and investigate complaints from the general public regarding transit, fixed route and specialized transit operations; resolve problems on bus and via telephone in a timely and efficient manner.
- Accident, incident and injury investigation.
- Replace Manager during his/her absence.
- Grade 12 plus a two-year Community College Diploma in Business Administration or a related field.
- Provincial or other vocational or professional certification or degree: could include completion of courses offered by CUTA or other industry-related organizations.
- Experience motivating, training and supervising staff in a unionized, politically sensitive environment.
- Computer literacy utilizing Microsoft Office (Word, Excel, PowerPoint and Outlook).
- Valid Ontario driver’s license in the appropriate class (CZ or BZ).
- Three to five years previous experience in a related field, e.g. supervision, training, transit services, professional driving, etc.
- Excellent customer service skills with the ability to resolve customer inquiries/complaints in an effective manner.
- Excellent communications skills (both oral and written) with the ability to communicate with all levels of staff, stakeholders and the general public.
- A team player with excellent leadership skills.
- Bilingualism (English and French) an asset.
- Clear and current criminal background check.
In accordance with the City of Timmins Non-Union Remuneration System
City of Timmins
220 Algonquin Blvd E
Timmins, Ontario
Canada P4N 1B3
All applications must be received in the Human Resources Department by the closing date of June 24, 2016.
BY MAIL: 220 Algonquin Blvd. East Timmins, ON P4N 1B3
HAND DELIVERY: 236 Algonquin Blvd. East, 2nd Flr., Timmins, ON P4N 1B2
VIA FAX: 705-360-2685
VIA E-MAIL: human_resources@timmins.ca
Phone: 705-360-2628
www.timmins.ca
“Only those selected for an interview will be contacted.”
“Although we may have your application on file, you must re-apply for this specific competition.”
“Pour de l’information en français, veuillez appeler le 360-2600, poste 2312.”
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
