The successful applicant will be able to demonstrate:
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an understanding of Windows Desktop operating systems, common desktop applications, frameworks and component
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an understanding of Windows Server core functions like Active Directory, Group Policy, DHCP, and DNS; an understanding of IP addressin
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the ability to deliver a great and repeatable customer service experience
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technical problem solving, and root cause analysi
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the ability to produce and maintain technical, peer, and end user documentation
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the ability to improve operational processes and technical configurations
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the ability to manage multiple tasks and priorities, coordinate with customers and teams, manage expectations
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the ability to stay current with industry trends and technologies, an aptitude for learning
The successful candidate will be able to complete work assignments and react to situations and problems by taking action and balancing priorities, consult and collaborate with others as required, provide advice and guidance to clients in a proactive manner and use resources responsibly.
The successful candidate will have a diploma in a directly related field from a recognized institution, plus 4 years of directly related experience; or a Bachelor’s degree in a directly related field from a recognized institution plus 2 years of directly related experience; or Technical courses in the field plus 6 years of directly related experience. Experience must include at least one year at the Technical Support Specialist 1 level or acceptable equivalent.
Annual Salary with benefits
