We have an exciting Part Time Unionized opportunity in the
Access Vaughan Department for an experienced and motivated individual
ACCESS VAUGHAN, CITIZEN SERVICE REPRESENTATIVE
FILE #15-2377-LL
As one of Southern Ontario’s fastest growing cities, with its mix of urban and rural areas, Vaughan is an in-demand place to live and work. Vaughan is considered one of Canada’s most family friendly cities with a dynamic and diverse population of over 300,000. With one of the top performing economies, a growing tourism industry and an enviable portfolio of recreational and cultural venues, this is the place where you want to be.
A Citizen Service Representatives provides excellent customer service through effective and efficient handling of general inquiries for all departments and provides detailed services for integrated departments. This includes a broad range of customer service activities and all methods of contact such as phone, walk-in, e-mail, fax, Language Line, Textnet and Ubi-Duo (devices for hard of hearing patrons). Provides information specific to the client’s needs regarding programs and services the City of Vaughan offers. Citizen Service Representatives are responsible for responding to inquiries from citizens, staff and Members of Council; both in the Call Centre and at the Information Desk, including those of a confidential, sensitive and/or controversial nature. Responsible for opening and updating case files/work orders for multiple departments and referring callers to appropriate levels of government or agencies when required.
Qualifications and experience:
- Community College Diploma in Business Administration, Marketing, Customer Service (or suitable equivalent);
- Minimum of two (2) years’ experience in customer service within a Call Centre or other related front line customer service experience;
- Proven record of demonstrated ability to provide high quality customer service;
- Excellent interpersonal and communication skills both verbal and written;
- Ability to work in a computerized environment and possess high proficiency in Word, Excel, Outlook;
- Must be able to adapt to using a variety of software applications: VTax, JD Edwards, Knowledge Tool;
- Excellent spelling is required along with proven keyboarding and data input skills;
- Demonstrated ability to work independently and in a team environment;
- Must be able to multi-task while remaining fluid/adaptable to changing needs;
- Strong time management and organizational skills;
- Must be flexible in work schedules and available to work overtime and rotating shifts, weekends and evenings as required;
- Ability to communicate in a second language is an asset.
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Human Resources Department
City of Vaughan, 2141 Major Mackenzie Drive
Vaughan, ON L6A 1T1
resume@vaughan.ca
Please note that only candidates selected for interviews will be contacted.
The City of Vaughan is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The City of Vaughan is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs.
