Ensure compliance and enforcement of all applicable by-laws and relevant legislation with tact, firmness, impartiality and sound judgment;
Working knowledge of Municipal by-laws;
Act as an ambassador for the City with residents and tourists;
Investigate and respond to external inquires/complaints pertaining to provincial acts and Municipal by-laws;
Issue warnings, infraction notices or summons in case of non-compliance and conduct follow-up site visits to ensure compliance with Municipal by-laws and provincial acts;
Monitor vehicles for compliance with parking and related by-laws by foot, bicycle or in a vehicle;
Prepare reports and update databases as required;
Serve legal documents; Collect license fees where applicable;
Prepare documentation for Legal Services, attend court and provide evidence in support of charges;
Enforce the animal control by-law including apprehension of dogs at large and support (RPOP) Responsible Pet Ownership Program;
Liaise with internal business units as required;
Assist with general duties in by-law enforcement office;
Follow City of Kingston’s policies and code of conduct;
Other duties as assigned.
Qualifications, Competencies
Grade 12 diploma or equivalent education plus successful completion of one year post-secondary education in Law & Security or related program;
One year’ related experience in addition to three years’ proven front-line customer service experience;
Court proceedings and by-law enforcement experience preferred;
Working knowledge of Microsoft Word, Excel & Outlook;
Experience with AIMS and Cityview databases would be an asset;
Knowledge of and experience with dogs and cats is considered an asset;
Must successfully complete the Municipal Law Enforcement Officials training program;
Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork.
Skills, Abilities, Work Demands
Strong customer service skills;
Ability to perform under high pressure and with stressful situations while maintaining a positive and tactful demeanor;
Ability to deal tactfully and firmly with the public while exercising sound judgment and discretion;
Skilled in resolving contentious issues appropriately and efficiently;
Must possess and maintain a valid class “G” license with a satisfactory driver’s abstract be able to provide own vehicle;
Must obtain and maintain a satisfactory CPIC (Criminal Record Check), Including Vulnerable Sector, at candidate’s own expense;
Ability to operate efficiently and effectively in a fast-paced environment;
Must be team oriented, flexible and committed to continuous self-improvement;
Must be available to work a variety of shifts, including weekends;
Strong written and verbal communication skills with a high level of attention to detail;
Good physical condition; must be able to perform assigned duties in a variety of weather conditions;
Ability to apprehend dogs as required.
$22.69-27.87 / Hour
Your resume must clearly demonstrate how you meet the requirements of the position. Please upload to your profile, any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position you are applying to. We thank all of those who apply; however, only those selected for further consideration will be contacted. The City of Kingston is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment and selection process. Applicants need to make their needs known in advance. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
